Customer Service
Orders, returns, warranty questions, and product help for journals, planners, pens, and desk essentials.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view real-time updates under My Orders.
Product Questions
Are your products curated quality stationery?
Yes. We carry journals, planners, writing instruments, and desk tools selected for archival quality and everyday durability — details are listed on each product page.
Do you offer bulk or wholesale pricing?
Yes. We offer volume pricing on notebooks, planners, and commonly ordered desk sets for studios and schools. Email support with quantities needed for a custom quote.
Returns, Refunds & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days. Opened ink bottles and sealed sets may have restrictions. Damaged or incorrect shipments qualify for replacement or full refund.
How do I initiate a return?
Log in to your account, go to My Orders, and select Request Refund. Our team responds within 24 hours with a prepaid return label when approved.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Usage Support
Which pens and paper systems do you carry?
We stock fountain pens, ballpoints, journals, and planners suited to different ink flows and layouts. Product pages list nib sizes, paper weight, and refill options.
How should I care for my stationery?
Store journals flat and dry, flush fountain pens when changing ink, and keep open bottles capped. See our size & care guides for detailed tips.
Still need assistance?
Our customer support team is available Mon–Sat, 9am–6pm EST.